Delivery and returns
We will endeavour to despatch goods as promptly as possible.
Signing for goods
Upon delivery of goods please check them carefully for signs of possible damage before you sign to say that you have received them in right condition. It is not always possible to determine if the internal contents have been damaged and we strongly advise you to cross out the word ‘Received in good condition’ and write ‘Damaged’ before you sign, or to write ‘Damaged’ above your signature. This is to ensure that if necessary, a claim can be made against the courier company.
Returns and Refunds
If you wish to return purchased goods back to us, we will be happy to refund or exchange them provided they are totally unused and in a fully resalable condition within 14 days of purchase. f the product returned is not in a fully resalable condition, we reserve the right to refuse the refund on the item.
To change or cancel an order
You have a right to cancel your order and receive a full refund prior to goods being dispatched. If goods have been dispatched, you have the right to return goods within 14 days of receipt of your goods in perfect condition, unused and in their original packaging. The cost of postage, packaging and the insurance relating to the return of unwanted goods back to our warehouse is fully the responsibility of the customer; furthermore, the postage cost of the original consignment of the goods will be deducted from any refunds.