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Terms & Conditions


Dear Customer!
I am very pleased that you have decided to shop in my store.
Please read the following Terms and Conditions and sales rules that apply to you and me when shopping.
Also remember that if you have any questions or doubts, you can contact me using the data indicated in the Regulations.
The following regulations apply to purchases from January 1, 2023. If you want to see previous versions of the regulations, active links to these versions can be found at the very bottom of the document.

§1 GENERAL PROVISIONS AND CONTACT DETAILS

1. The online store is available in the domain https://www.golfboutique.pl/ and on the appropriate subpages after registration and is run by the Seller.

2. In the event of a complaint about a placed Order, please contact the Seller using the following contact details:

⮚ phone number: +48 530 577 477

⮚ e-mail address: info@golfboutique.pl

⮚ the contact form available as part of the Store or chat (if any), in accordance with the rules contained in the further part of these regulations.

3. The Customer may communicate with the Seller using an e-mail address, contact form or chat (another online messenger) available within the Store (if it exists). These measures guarantee the preservation of written correspondence (documentary form) between the Customer and the Seller with the date and time, meet the requirements of a durable medium and enable quick and effective contact between the Customer and the Seller.

4. The rules for using and placing Orders, concluding Goods Sale Agreements and making complaints within the Store are set out in these regulations.

5. The Seller provides the Customer or User with the Regulations free of charge before starting to use the Online Store. The Customer may record the content of the Regulations in a convenient way, e.g. by recording on a durable medium or by printing.

6. The condition for using the Store and concluding a Sales Agreement is acceptance of the provisions of these regulations. By accepting it, the customer agrees to all provisions and undertakes to comply with them.

7. The Seller is responsible for the compliance of the service with the Agreement.

8. Information about the Goods provided on the Store's website, in particular their descriptions, technical parameters and prices, do not constitute an offer within the meaning of the Civil Code, but are only an invitation to conclude a contract within the meaning of Art. 71 of the Civil Code.

9. As part of using the Store, it is forbidden to provide unlawful information and, in particular, it is forbidden to:

a) sending and placing spam within the Store;

b) providing and transferring content prohibited by law, in particular as part of the forms available in the Store.

10. It is ordered:

a) Using the Store in a manner consistent with the Regulations and the law;

b) Using the Store in a way that does not interfere with its functioning;

c) Using any content posted on the Store's subpages only for personal use, in accordance with the license granted (if any).

11. The customer cannot make a purchase anonymously or under a pseudonym or using incorrect personal data.

12. In order to delete the Customer Account, the Store should be informed in writing or via e-mail about the will to delete it.


§2 DEFINITIONS

1. Seller - Golf Boutique running a business under the name Golf Boutique Irene Tavi, at Drewniana 9/25, 00-345 Warsaw, NIP: 5252898256 in accordance with the document generated from the Central Register and Information on Business Activity

2. Customer or User - a natural person, legal person or an organizational unit that is not a legal person, to whom specific provisions grant legal capacity, placing an Order within the Store and making purchases via the Store.

3. Consumer - a natural person concluding a contract with the Seller within the Store, the subject of which is not directly related to its business or professional activity.

4. Entrepreneur with consumer rights - an entrepreneur ordering Goods related to his business activity, but not of a professional nature for him, in accordance with art. 7aa of the Act on Consumer Rights and Art. 3855, art. 5564, art. 5565 and Art. 5765 of the Civil Code.

5. Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal person, to which a separate act grants legal capacity, conducting business activity on its own behalf, which uses the Store, and is not an Entrepreneur with consumer rights.

6. Account - a Customer or User account set up on the online platform of the Store.

7. Regulations - these Shop Regulations.

8. Online Store or Store - an online store available at https://www.golfboutique.pl/ and on its relevant subpages through which the Customer can place Orders and purchase specific Goods.

9. Goods - movable items purchased or available in the Store. The goods are sold for a fee, unless expressly stated otherwise.

10. Digital content - data produced and delivered in digital form.

11. Sales Agreement or Agreement - an agreement for the sale of Goods and/or delivery of Digital Content or Digital Services concluded between the Seller and the Customer via the Store, under which the Seller transfers or undertakes to transfer ownership of the Goods to the Customer and/or to deliver Digital Content or A digital service, including any contract for both goods and services.

12. Contract for the provision of services - means any contract other than the contract for the sale of Goods, under which the Seller provides or undertakes to provide a service, including a Digital Service, to the Customer.

13. Distance contract - a contract concluded with the Customer as part of the Store, without the simultaneous physical presence of the parties, with the sole use of one or more means of distance communication, up to and including the time of conclusion of the contract.

14. Order - an action, a declaration of the Customer's will aimed directly at concluding a Sales Agreement and fulfilling the service for the Customer, under the conditions set out in these Regulations.

15. Order form - a Store form through which the Customer may place an Order and execute the Sales Agreement.

16. Payment operator - Stripe Payments Company with its registered office at 354 Oyster Point Boulevard, South San Francisco, California, 94080

17. Proof of payment - invoice or receipt issued in accordance with the Tax Act

on goods and services of March 11, 2004 and other applicable laws.

18. Payment - payment to the Seller's account via online payment methods available in the Store or payment upon receipt of the Goods - depending on the selected form of payment and the ordered Goods.

19. Price - the value expressed in monetary units that the Customer is obliged to pay to the Seller for the Digital Content, Digital Service or Goods, and in relation to Digital Content or Digital Service - also a digital representation of the value.

20. System - a set of cooperating IT devices and software, ensuring processing and storage, as well as sending

and receiving data via telecommunications networks using a terminal device (Internet) appropriate for a given type of network.

21. Digital environment - computer hardware, software and network connections used by the Customer to access or use the Digital Content or Digital Service. The minimum technical requirements have been indicated by the Seller in these regulations.

22. Working days - days of the week from Monday to Friday, except for public holidays.

23. Consumer Rights Act - the Act of May 30, 2014 on consumer rights (Journal of Laws of 2014, item 827, as amended), hereinafter referred to as the Act.

24. Civil Code - Act of April 23, 1964 (Journal of Laws No. 16, item 93, as amended), hereinafter referred to as the Civil Code.

25. GDPR - means the Regulation of the European Parliament and of the Council EU 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (General Regulation on Data Protection).

26. Act on the protection of personal data - the Act of May 10, 2018 on the protection of personal data (Journal of Laws 2018, item 1000, as amended).

27. Act on the provision of electronic services - the Act of 18 July 2002 on the provision of electronic services (Journal of Laws No. 144, item 1204, as amended), hereinafter referred to as UŚUDE.

28. Telecommunications Law Act - the Telecommunications Law Act of July 16, 2004 (Journal of Laws of 2004 No. 171, item 1800, as amended), hereinafter referred to as the Telecommunications Law.

29. Act on Copyright and Related Rights - the Act of February 4, 1994 on Copyright and Related Rights (i.e. Journal of Laws of 2022, item 2509), hereinafter referred to as Copyright.


§3 MINIMUM TECHNICAL REQUIREMENTS

1. The Customer may use the available functions of the Online Store in a manner consistent with the Regulations and applicable regulations and in a manner that does not interfere with the functioning of the Online Store and other Customers.

2. To use the Store, including browsing the Store's assortment and placing Orders for Goods, you need:

a) access to the Internet from a device enabling it, such as a desktop computer, laptop, other mobile device, including equipment enabling communication and filling in the necessary forms within the Store, e.g. a functional keyboard;

b) a properly configured, up-to-date version of the web browser that supports i.a. cookies, e.g. Internet Explorer, Opera, Mozilla Firefox, Safari, Google Chrome and enabling browsing of websites;

c) an active and properly configured e-mail account (the Seller recommends that the Customer check that e-mails with the seller's domain from his e-mail address do not end up in the "spam", "offers" or other than "main / received" mailbox). The Seller has no influence on this and it depends on the settings of the Customer's e-mail box and / or the provider of the e-mail box used).

3. The Seller provides technical measures to prevent the acquisition, modification or distortion of personal data and information by Customers and by unauthorized third parties.

4. The Seller takes appropriate actions to ensure the proper functioning of the Store, including uses appropriate tools to enable it, or services of third parties.


§4 GOODS AND/OR DIGITAL CONTENT OR DIGITAL SERVICES AVAILABLE IN THE STORE

1. The following Goods are available in the Store:

a) Clothing,

b) Footwear,

c) accessories,

d) Sports equipment,

e) Gift Vouchers.

2. As part of the Store, the Seller may also provide Content or Digital Services free of charge, e.g. the possibility of subscribing to the newsletter or maintaining a Customer Account.

3. The delivery of Digital Content or Free Digital Services takes place on the terms described in these regulations, and regarding Digital Content or Digital Services for a fee and/or available in the Store, or according to the rules described in separate regulations or services or on a separate subpage regarding this content. Digital content or Digital Services free of charge may be made available to the user or the Customer also for a fee on the terms described in separate regulations or in the description of these content or services.

4. The Seller makes every effort to ensure that the Digital Content or Digital Services comply with the highest standards, and thus with the Agreement concluded with the Customer. For this purpose, it takes care of their quality, completeness, functionality, compatibility, interoperability, availability of technical support, proper and specific description of the offer and ensures their updates, if necessary and required by law or developing technology, or wants to improve their quality.


§5 PRE-SALES OF GOODS, DIGITAL CONTENT OR DIGITAL SERVICES
1. The Seller may also conduct pre-sales of selected Goods.

2. Pre-sale enables placing an Order before the premiere (sale of available Goods in the Store) of Goods at a special price, usually lower than the target price.

3. The pre-sale may cover new and low-availability Goods, or those that will only appear in the Store.

4. The date of availability of the Goods covered by the pre-sale can be found in their description.

5. Presale cannot be combined with other promotions.

6. The Goods purchased during the pre-sale are implemented (e.g. added to the Customer's Account) in the order of the Orders made.


§6 SUBMISSION AND EXECUTION OF ORDERS FOR GOODS

1. The Customer may purchase the Goods by selecting them from the appropriate subpage of the Store. The Customer may choose among various variants of the Goods at different prices (if such a possibility is clearly indicated in the description of the Goods).

2. After selecting the Goods, in order to make a purchase, the Customer should take the next steps in accordance with the messages displayed on the Store's website. The customer should first click on the "Add to cart" button shown with the price and description of the Good, as a result of which the selected Good will be added to the shopping cart. Then, he can make further purchases or click on the "View basket" button, and then click on the "Proceed to checkout" button and finalize the purchase on the next page.

3. The customer has the option of entering a discount code, if he has one, in the field called "Enter the code from the coupon". Then, after entering the discount code and clicking the "Confirm" button, the price will be modified accordingly. The customer may also enter the discount code in the next step, i.e. placing the Order.

4. The customer can then recalculate the basket costs and proceed to payment by clicking the "Proceed to checkout" button.

5. In order to place an Order, it is necessary for the Customer to provide the following data in the forms:

a) name and surname,

b) address (country, street, building number, apartment number, postal code, city),

c) telephone number,

d) e-mail address,

e) acceptance of the Regulations by ticking the box. Acceptance is necessary to make and finalize the Order.

5. The customer may also indicate a different shipping address by checking the "Send to a different address?" and indication of the correct data after redirection

to the appropriate subpage.

6. The Customer may also optionally submit comments to the Order, e.g. additional information about the delivery of the shipment.

7. In the process of placing the Order, the Customer is also obliged to choose the form of payment for the ordered Goods from those currently available in the Store.

8. When placing an Order - until you click the "Buy" button

and pay” - the Customer has the option of modifying the personal data provided by him and the data regarding the Goods he has selected, as well as the form of payment.

9. By clicking the "Confirm order" button, the Customer is aware that the conclusion of the Agreement is related to the obligation to pay the payment due to the Seller.

10. Sending the Order by the Customer is a declaration of the Customer's will to conclude

with the Seller of the Sales Agreement, in accordance with these regulations.

11. The customer pays by selecting one of the payment methods available in the Store, and then makes the payment.

12. The fact of making a purchase is confirmed by an e-mail sent to the e-mail address provided by the Customer in the Order form.

13. The Sales Agreement is treated as concluded when the Customer receives the e-mail referred to in paragraph 12 of this paragraph. The Sales Agreement is concluded in Polish in accordance with the Regulations.

14. The Seller reserves the right not to process the Order in the event of:

a) incorrect/incomplete completion of the Order form (lack of all data needed to complete the Order),

b) failure to receive the payment within 3 days of placing the Order (in the case of choosing the option of payment by bank transfer).


§7 PRICES OF GOODS AND FORMS OF PAYMENT

1. The prices given in the Store are given in Polish zlotys and are gross prices (they include VAT or other taxes, if required by law, e.g. excise tax).

2. The Seller does not use mechanisms for individual price adjustments in the Store based on automated decision making.

3. The Seller reserves the right to change the prices of the Goods presented in the Store, introduce new Goods, withdraw Goods, carry out promotions and give discounts, as well as temporarily offer Goods, Digital Content or Digital Services free of charge. The above right does not affect Orders that were placed before the date of entry into force of any of the changes. Details and duration are always included in the description of a given Good.

4. The duration of each promotion is limited. Discounts and promotions do not add up. The details of the promotion are included in its description on the Store's website or subpages or in the regulations of a given promotion.

5. In each case of informing about the reduction of the price of the Goods, next to the information about the reduced price, the Seller also shows information about the lowest price of the Goods, which was in force during the period of 30 days before the reduction was introduced.

6. If a given Good is offered for sale in the Online Store in a period shorter than 30 days, next to the information on the reduced price, the Seller also displays information on the lowest price of the given Good, which was in force in the period from the day the Good was offered for sale until the date of introduction of the discount .

7. In the case of Goods that deteriorate quickly or have a short shelf life, next to the information on the reduced price, the Seller shall display information on the price before the first application of the reduction, with the proviso that the dates referred to in section 5 and 6 do not apply.

8. The Seller does not use tools from external suppliers to meet the requirements regarding prices, promotions and discounts and their presentation on the Store's website and subpages.

9. The Customer may choose the following payment methods for the ordered Goods:

Payment by Visa / Mastercard credit card (Stripe operator)

10. In the case of electronic payments, the Goods will be sent after receiving and posting the transfer/payment to the Seller's bank account. The same applies to Digital Content or Digital Services for a fee, if they are offered as part of the Store.

11. A proof of purchase is issued for each Order, i.e. a receipt or invoice (personal or company, if company details have been provided and the Customer will notify the Seller of the desire to receive an invoice in one or another effective way) in an electronic version, which is sent to the Customer automatically, to which the Customer hereby agrees.

12. If the Customer needs to issue an EU VAT invoice, he should contact the Seller providing his Order number and invoice details. In the event of an incorrect invoice, a correction invoice will be issued.


§8A DELIVERY OF GOODS - COSTS, FORMS AND TERMS

1. The shipment of the Goods will take place within 14 working days from the moment of accepting the Order for execution.

2. The customer can choose from the following delivery methods:

a) Postage

3. Deliveries are made in Poland and to countries from the drop-down list provided at the stage of entering the shipping address.

4. The order will be delivered to the shipping address indicated in the Order Form.

5. Deliveries take place on working days, from Monday to Friday.

6. Delivery costs are given at the time of placing the Order and converting the basket. The customer can read them before placing an Order. The prices of the Goods do not include delivery prices, which are added in accordance with the current price list of the Store and/or suppliers of these services.

7. If the Customer chooses payment in the form of prepayment, the time of shipment of the Goods is counted from the date of crediting the payment to the Seller's bank account.

8. If the Customer chooses payment in the form of prepayment when purchasing, he undertakes to immediately transfer funds to the Seller's bank account. In the absence of payment to the Seller's bank account within 3 working days from the date of placing the Order in the Store (excluding Saturdays, Sundays and other public holidays), the Order is cancelled.

9. If you choose the form of payment on delivery - the Order completion time is counted from the moment of receiving an e-mail from the Seller confirming the submission of the Order.

10. It is assumed that the day of payment is the day of crediting the payment to the Seller's bank account.


§9 CHANGES AND UPDATES TO DIGITAL CONTENT OR DIGITAL SERVICES

1. The Seller, for the duration of the delivery of the Digital Content or Digital Service, provides the Customer with updates and informs about the need to make them. The Customer should periodically update the devices they use to enable the use of Digital Content and Digital Services provided by the Seller. The Seller shall not be liable for the lack of compliance of the Digital Content or the Digital Service with the Agreement resulting solely from the lack of updates, if:

a) informed the Customer about the update and the consequences of not installing it;

b) failure to install or improper installation of the update did not result from errors in the installation instructions provided by the Seller.

2. The Seller may change the Digital Content or Digital Service that is not necessary to maintain its compliance with the Agreement for the following justified reasons:

a) technology changes related to Digital Content or Digital Service,

b) changes in the law or adaptation of Digital Content or Digital Services to the law or other guidelines related to applicable law,

c) stylistic changes not of a substantive nature but improving the quality of Digital Content or Digital Services,

d) changes in the area of the Seller's business activity, including the exclusion or introduction of new services or Goods.

3. The Seller may not change the Digital Content or Digital Service provided in a one-time manner.

4. The changes introduced by the Seller do not involve any costs on the part of the Customer.

5. If the changes would significantly and negatively affect the Customer's access to or use of the Digital Content or Digital Service, the Seller shall inform the Customer in advance about the properties and date of the change and about the right to terminate the Agreement without notice within 30 days from the date of making the change or informing about the change (if it happened later than this change).

6. The Seller may provide the Customer with the right to keep the Digital Content or Digital Services unchanged at no additional cost.

7. The Seller informs the Customer in a clear and understandable way about the changes, usually by sending an e-mail to the Customer's e-mail address provided when placing the Order, in advance. The Customer is entitled to provide the Seller with a different e-mail address by contacting him using the data provided in these regulations.


§10 DIGITAL SERVICES - CONCLUSION OF AGREEMENT, CUSTOMER ACCOUNT, NEWSLETTER

1. Through the Store, the Seller provides the Customer with Digital Services in the form of enabling the Customer to conclude an Agreement with the Seller electronically. This service is provided free of charge, as part of the price paid for placing the Order.

2. The Seller also provides the Customer with a service in the form of newsletter delivery, if the Customer has consented to it. Details on sending the newsletter, subscribing, resigning from receiving it are described in the privacy policy.

3. The Seller also provides the Customer with a registration service

and maintaining the Account and providing the Customer with access to the Account by logging in, if the Customer has decided to set up such an account. This service is provided to the Customer as part of the price paid for a given Good, Digital Content or other Digital Service.

4. In order to create an Account, it is necessary for the Customer to meet the following requirements:

a) having access to the Internet,

b) having an active e-mail account, correctly configured in accordance with the other requirements of these regulations,

c) avoiding AdBlock or similar plug-ins that may interfere with the proper functioning of the Store and the use of it and the Digital Service.

5. In order to set up an individual Account, the Customer should complete the registration form and accept the Regulations, and then place an Order.

6. To the e-mail address provided by the Customer, information related to setting up an Account and an activation link to set a password will be sent. After clicking on it and setting an individual password, the Account is created and the Customer can use it.

7. Upon effective registration of the Account, the contract for the provision of a free digital service consisting in creating, maintaining and maintaining the Customer Account is concluded for an indefinite period.

8. The Customer logs in to the Account via e-mail address or login and password. At any time, he can also generate a new password in case of forgetting or losing the previous one.

9. In order to ensure the safety of the Customer and the transfer of data in connection with the use of the Store, the Seller takes technical and organizational measures to prevent the acquisition and modification of personal data by unauthorized persons. These include, for example: the use of antiviruses, technical support.

10. The Seller is not responsible for the lack of compliance of the Digital Service with the contract to the extent that it informed the Customer about the requirements related to the use of the digital service before concluding the contract for the provision of digital services in the event that the Customer does not meet these requirements.

11. The Seller takes steps to ensure fully correct functioning. The Customer is entitled to inform the Seller about any irregularities or interruptions in the functioning of the Store.

12. It is forbidden to share Customer Account data with third parties and to set up several Accounts by one User.

13. In the case of Customers who are Consumers, the Seller may terminate the contract for the provision of Digital Services and delete the Customer Account or deprive him of the right to place Orders at any time with a 14-day notice period, preserving the rights acquired by the Customer before the termination of the contract.

14. In the case of Customers who are Consumers, the Seller may terminate the contract for the provision of Digital Services in the form of maintaining a Customer Account and delete the Customer Account or deprive him of the right to place Orders, with immediate effect, for important reasons, in the event of a material and gross violation by the Customer of the provisions of this of the Regulations, i.e. in particular when the Customer uses the Store and the Account in a manner inconsistent with the law or the provisions of the Regulations and contrary to good practice and the purpose of the Account and the Store, in a way that is burdensome for other Customers and for the Seller, copies the Goods, Content and Digital Services of the Seller or makes them available to third parties without the Seller's consent, provides the Seller with data inconsistent with the actual legal status, incorrect, inaccurate or infringing the rights of third parties, or violates or attempts to violate the technical security of the Store and Account in order to obtain unauthorized access to its  resources.

15. The Customer may terminate the Agreement for the provision of Digital Services in the form of maintaining a Customer Account at any time, with a 14-day notice period or immediately for important reasons.

16. On the other hand, in the event of withdrawal from the contract by the Customer, the Seller may prevent the Customer from further using the Digital Service in the form of maintaining the Customer Account, in particular by preventing him from accessing this Digital Service or by blocking the Customer Account.

17. As a result of deleting the Account by the Seller, the Customer loses access to all resources previously available on his Account.

18. In order to delete the Account, the Customer may independently delete the existing Account or contact the Seller for this purpose by e-mail using the data contained in these regulations.

19. The Seller informs that deleting the Customer Account may make it difficult or impossible for the Customer to use the Digital Service, e.g. tracking order history.


§11A COMPLAINTS PROCEDURE FOR GOODS

1. The Seller is liable to the Customer for non-compliance with the Sales Agreement for the Goods purchased by the Customer, as well as in accordance with the provisions of the Act on Consumer Rights.

2. The Seller shall be liable for the lack of conformity of the Goods with the Agreement existing at the time of their delivery and revealed within two years from that moment, unless the expiry date of the Goods specified by the Seller, its legal predecessors or persons acting on their behalf is longer.

3. The Seller may replace the Goods when the Customer requests repair, or the Seller may repair the Goods when the Customer requests replacement, if bringing the Goods into compliance with the Agreement in the manner selected by the Customer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, the Seller may refuse to bring the Goods into compliance with the contract.

4. When assessing the excess of costs, all circumstances of the case are taken into account, in particular the importance of the non-compliance of the Goods with the Agreement, the value of the goods in accordance with the Agreement and excessive inconvenience to the Customer resulting from a change in the method or refusal to bring the Goods into compliance with the Agreement.

5. If the Goods are inconsistent with the Agreement, the Customer may submit a statement of price reduction or withdrawal from the Agreement when:

a) The Seller refused to bring the goods into compliance with the Agreement in accordance with section 3 of this paragraph;

b) the Seller has not brought the goods into compliance with the Agreement within a reasonable time from the moment the Seller was informed by the Customer about the non-compliance with the Agreement, and without undue inconvenience to the Customer, taking into account the nature of the Goods and the purpose for which the Customer purchased them.

c) the non-compliance of the Goods with the Agreement continues, even though the Seller has tried to bring the Goods into conformity with the Agreement;

d) the lack of conformity of the Goods with the Agreement is significant enough to justify a price reduction or withdrawal from the Agreement;

e) it is clear from the Seller's statement or circumstances that he will not bring the Goods into compliance with the Agreement within a reasonable time or without undue inconvenience to the Customer.

6. The Seller returns to the Customer the amounts due as a result of exercising the right to reduce the price immediately, not later than within 14 days from the date of receipt of the Customer's statement on the price reduction.

7. The Customer may not withdraw from the contract if the lack of compliance of the Goods with the Contract is irrelevant. It is presumed that the lack of conformity of the Goods with the Agreement is significant.

8. The Seller shall repair or replace it within a reasonable time from the moment when it was informed by the Customer about the lack of compliance with the Agreement, and without excessive inconvenience to the Customer, taking into account the specificity of the Goods and the purpose for which the Customer purchased them. The costs of repair or replacement, including in particular the costs of postage, transport, labor and materials, shall be borne by the Seller. The Customer provides the Seller with the Goods subject to repair or replacement. The Seller collects the Goods from the Customer at his own expense. The professional entrepreneur is obliged to deliver the Goods to the Seller at his own expense.

9. If the lack of conformity with the Agreement concerns only some of the Goods delivered under the Agreement, the Customer may withdraw from the Agreement only in relation to these Goods, as well as in relation to other Goods purchased by the Customer together with Goods that are not in accordance with the Agreement, if it cannot reasonably be expected that the Customer agrees to retain only Goods that comply with the Contract.

10. In the event of withdrawal from the Agreement, the Customer immediately returns the Goods to the Entrepreneur at his expense. The Entrepreneur returns the price to the Consumer immediately, not later than within 14 days from the date of receipt of the Goods or proof of sending them back.

11. The complaint should contain data enabling the identification of the Customer (name and surname, correspondence address, e-mail address), the subject of the complaint (e.g.

and date of occurrence of the defect) and requests related to the complaint. In the event of receiving an incomplete complaint, the Seller will call the Customer to complete it.

12. The complaint should be sent to the Seller's e-mail address provided in these regulations.

13. The Seller will respond to the complete complaint within 14 days from the date of receipt of the complaint and inform the Customer about further proceedings to the e-mail address of the complainant or in the same way as the Customer contacted him or another method agreed with the Customer .

14. The Seller will process the Customer's personal data in order to consider the complaint and in accordance with the privacy policy.

15. The customer may use the complaint form attached to these regulations or submit a complaint via the form available on the subpage: https://www.golfboutique.pl/index.php?route=account/return/add

16. In the case of a Customer who is a Consumer or an Entrepreneur with consumer rights, the complaint costs are borne by the Seller, in particular the costs of delivering the Goods to the Seller and sending them back to the Customer by the Seller.

17. The Seller is liable for the non-compliance of the Goods with the Agreement existing at the time of their delivery and revealed within 2 years from that moment, unless the expiry date of the Goods specified by the Seller, its legal predecessors or persons acting on their behalf is longer . It is presumed that the lack of conformity of the Goods with the Agreement, which was revealed before the expiry of 2 years from the moment of delivery of the Goods, existed at the time of its delivery, unless it is proven otherwise or the presumption cannot be reconciled with the specificity of the Goods or the nature of the lack of conformity of the Goods with the Agreement. The Seller may not invoke the expiry of the deadline to determine the non-compliance of the Goods with the Agreement if this lack has been fraudulently concealed.

18. The provisions of this paragraph refer to the Consumer and the Entrepreneur with consumer rights.


§11B COMPLAINTS PROCEDURE FOR DIGITAL CONTENT OR DIGITAL SERVICES

1. The Seller is liable for the lack of compliance with the Agreement of Digital Content or Digital Services delivered once or in parts, which existed at the time of their delivery and became apparent within two years from that moment, in accordance with the provisions of the Act on Consumer Rights.

2. The Seller makes every effort to ensure that the Digital Content and Digital Services comply with the Agreement and that the Customer can use them in accordance with the Agreement. For this purpose, it informs the Client in a clear and understandable manner about all relevant requirements, also on the part of the Client.

3. If the Digital Content or Digital Service is inconsistent with the Agreement, the Customer may demand that they be brought into compliance with the Agreement.

4. The Seller may refuse to bring the Digital Content or Digital Service into compliance with the Agreement, if bringing the Digital Content or Digital Service into compliance with the Agreement is impossible or would require excessive costs for the Seller.

5. The Seller brings the Digital Content or Digital Service into compliance with the Agreement within a reasonable time from the moment the Seller was informed by the Customer about the lack of compliance with the Agreement, and without undue inconvenience to the Customer, taking into account their nature and the purpose for which they are used. The costs of bringing the Digital Content or Digital Service into compliance with the Agreement shall be borne by the Seller.

6. If the Digital Content or Digital Service is inconsistent with the Agreement, the Customer may submit a statement of price reduction (if these were paid services) or withdrawal from the Agreement when:

a) bringing the Digital Content or Digital Service into compliance with the Agreement is impossible or requires excessive costs,

b) the Seller has not brought the Digital Content or the Digital Service into compliance with the Agreement,

c) the lack of compliance of the Digital Content or Digital Service with the Agreement continues, even though the Seller has tried to bring the Digital Content or Digital Service into compliance with the Agreement,

d) the lack of compliance of the Digital Content or Digital Service with the contract is significant enough to justify a price reduction or withdrawal from the contract without prior use of a request to bring it into conformity,

e) it is clear from the Seller's statement or circumstances that he will not bring the Digital Content or Digital Service into compliance with the Agreement within a reasonable time or without undue inconvenience to the Customer.

7. The Customer may not withdraw from the contract if the Digital Content or Digital Service is provided in exchange for payment of the price, and the lack of compliance of the Digital Content or Digital Service with the Contract is immaterial.

8. After withdrawing from the contract, the Seller may not use content other than personal data provided or generated by the Customer when using the Digital Content or Digital Service provided by the entrepreneur in accordance with the provisions of the Act on consumer rights and with the exceptions contained therein.

9. The Seller shall not be liable for non-compliance with the Digital Content or Digital Service Agreement if the Customer's digital environment is not compatible with the technical requirements of which the Seller informed him in a clear and understandable manner before concluding the contract in these Regulations or in the description of the given Digital Content or Digital Service, or when the Customer, informed in a clear and understandable way before concluding the Agreement on the obligation to cooperate with the Seller to a reasonable extent and using the least onerous technical means, in order to determine whether the lack of compliance of the Digital Content or Digital Service with the Agreement in the relevant time results from the characteristics of the Customer's digital environment, it does not perform this obligation.

10. The complaint should contain data enabling identification of the Customer (name and surname, correspondence address, e-mail address), the subject of the complaint (e.g. type and date of non-compliance) and requests related to the complaint. In the event of receiving an incomplete complaint, the Seller will call the Customer to complete it.

11. The complaint should be sent to the Seller's e-mail address provided in these regulations.

12. The Seller will respond to the complete complaint within 14 days from the date of receipt of the complaint and inform the Customer about further proceedings to the e-mail address of the complainant or in the same way in which the Customer contacted him or another method agreed with the Customer .

13. The Seller will process the Customer's personal data in order to consider the complaint and in accordance with the privacy policy.

14. The customer may use the complaint form attached to these regulations.

15. The Seller is obliged to return the price only in the part corresponding to the Content or Digital Service that is inconsistent with the Agreement and the Digital Content or Digital Service whose delivery obligation was terminated as a result of withdrawal from the Agreement (if they were paid).

16. The Seller is obliged to refund the Customer the price due as a result of exercising the right to withdraw from the Agreement or reduce the price immediately, no later than within 14 days from the date of receipt of the Customer's statement on withdrawal from the Agreement or price reduction (if they were paid).

17. The Seller refunds the price using the same method of payment as used by the Customer, unless the Customer expressly agreed to a different method of return, which does not involve any costs for him.

18. The provisions of this paragraph refer to the Consumer and the Entrepreneur with consumer rights.


§12 WARRANTY AND SERVICE OF GOODS

1. The provisions of this paragraph constitute the Seller's warranty statement.

2. In the event of non-compliance of the Goods with the Agreement, the Customer is entitled by law to legal protection measures on the part of and at the expense of the Seller (also described in these regulations). This warranty does not affect these legal remedies.

3. The Seller is the guarantor.

4. If a defect is detected in the Goods, please contact the nearest service point indicated in the warranty card or on the Seller's website. In the absence of finding information about the service point, the Customer may contact the Seller in order to provide this information.

5. For other Goods available in the Store, the Seller grants a 2-year warranty.

6. The warranty period starts from the moment of handing over the Goods to the Customer.

7. The warranty covers: refund of the price paid, replacement of the Goods with a new one or its repair.

8. The Customer may exercise the rights due to non-compliance of the Goods sold with the Agreement, regardless of the rights arising from the warranty.

9. Exercising the warranty rights does not affect the Seller's liability for non-compliance of the Goods with the Agreement.

10. However, if the Customer exercises the rights under the guarantee, the time limit for exercising the rights due to non-compliance of the Goods with the Agreement shall be suspended on the date of notifying the Seller of the defect. This period continues from the date of the guarantor's refusal to perform the obligations arising from the warranty or the ineffective passage of time for their performance.

11. The seller will respond to the complete warranty application within 14 days from the date of its receipt and inform the customer about further proceedings to his e-mail address or in another way convenient for the customer, at least the way he contacted the seller .

12. In the event of a positive consideration of a complaint submitted under the warranty, as a result of which the defective Goods were replaced with new ones or significant repairs were made, the warranty period runs anew from the moment of delivery of the replaced or repaired Goods.

13. In the case of replacing a single part that is part of the Goods, the warranty period runs anew for this part.


§13 WITHDRAWAL FROM THE AGREEMENT

1. The Customer who is a Consumer or an Entrepreneur with consumer rights has the right to withdraw from the contract within 14 days, without giving a reason, subject to section 7.

2. The deadline to withdraw from the contract begins:

a) from taking possession of the Goods by the Customer or a person indicated by him, other than the carrier,

b) from the Customer taking possession of the last Goods/lots/parts - in the case of delivery of many Goods delivered separately, divided into lots or parts,

c) from taking possession of the first of the Goods by the Customer - in the case of its regular delivery for a specified period.

3. To exercise the right to withdraw from the contract, the Customer must inform the Seller about his decision to withdraw from the contract by an unequivocal statement (e.g. a letter sent by e-mail or via the contact form available in the Store). In order to meet the withdrawal deadline, it is enough for the Customer to send information regarding the exercise of his right to withdraw from the Agreement before the deadline to withdraw from the Agreement.

4. An example of the content of the statement (form) on withdrawal from the Agreement is included in the attachment to these regulations. The customer can use it, but does not have to. It is not mandatory.

5. The Seller is obliged to immediately, not later than within 14 days of receipt of the Customer's statement of withdrawal from the contract, return to the Customer all payments made by him, including the cost of delivery of the Goods, subject to section 9 and 11 of this paragraph.

6. The Seller refunds the payment using the same method of payment as used by the Customer, unless the Customer expressly agreed to a different method of return, which does not involve any costs for him.

7. The Customer is not entitled to withdraw from a distance contract in the following cases:

a) for the provision of services for which the Customer is obliged to pay the price, if the Seller has fully performed the service with the express and prior consent of the Customer, who was informed before the commencement of the service that after the performance of the service by the Seller, he would lose the right to withdraw from the contract, and accepted this for the attention of;

b) in which the price or remuneration depends on fluctuations in the financial market over which the Seller has no control and which may occur before the deadline for withdrawing from the contract;

8. The Seller may withhold the return of payment until receipt of the Goods or until proof of its return is provided, depending on which event occurs first.

9. If the Customer has chosen a method of delivering the Goods other than the cheapest possible method of delivery offered by the Seller, the Seller is not obliged to refund the additional costs incurred by the Customer.

10. The Customer is obliged to return the Goods to the Seller immediately, but not later than within 14 days from the date on which he withdrew from the Sales Agreement. The deadline is met if the Customer sends the returned Goods to the Seller's address before the expiry of the 14-day period.

11. The Customer is obliged to cover the direct costs of returning the Goods for withdrawal from the Agreement (costs of returning the Goods to the Seller).

12. The Customer is responsible for the decrease in the value of the Goods as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functionality of the Goods.

13. In the case of issuing a correcting invoice, the invoice will be issued by the Store at the time the money is returned to the Customer's account. The correcting invoice will be sent to the Customer by e-mail to the e-mail address provided when placing the Order, to which the Customer agrees. The customer will send back information about receiving the correcting invoice.

14. In the event of withdrawal from the contract for the provision of Digital Content or Digital Service, the Seller, from the date of receipt of the Customer's statement on withdrawal from the Agreement, may not use content other than personal data provided or generated by the Customer while using the Digital Content or Digital Service provided by the Seller, except for content that:

a) are useful only in connection with the Digital Content or Digital Service that was the subject of the Agreement;

b) relate only to the Customer's activity when using the Digital Content or Digital Service provided by the Seller;

c) have been combined by the Seller with other data and cannot be separated from them or can be separated only with disproportionate efforts;

d) they were created by the Customer jointly with other Customers who can still use them.

15. In the event that the Content was created by the Customer together with other Customers who can still use it, the Seller, at the Customer's request, provides him with content other than personal data that was provided or created by the Customer when using digital content or a digital service provided by the Seller.

16. The Customer has the right to recover the Digital Content from the Seller free of charge, without hindrance from the Seller, within a reasonable period of time and in a commonly used machine-readable format.

17. In the event of withdrawal from the contract, the Seller may prevent the Customer from further use of the Digital Content or the Digital Service, in particular by preventing the Customer from accessing the digital content.

18. In the event of withdrawal from the Agreement for the supply of Digital Content or Digital Service, the Customer is obliged to stop using this Digital Content or Digital Service and making it available to third parties.

19. The provisions of this paragraph apply to the Consumer and also apply to the Entrepreneur with consumer rights.


§14 PROVISIONS CONCERNING PROFESSIONAL ENTREPRENEURS

1. The provisions of this paragraph apply to the Store's Customers who are Professional Entrepreneurs, as defined in these regulations.

2. In the case of Customers who are Professional Entrepreneurs, the Seller may terminate the contract for the provision of electronic services consisting in maintaining the Customer's account with immediate effect and without giving reasons by sending the Customer an appropriate statement, also by electronic means to the e-mail address provided by him for registering the Account. This does not give rise to any claims against the Seller.

3. The Seller has the right to withdraw from the contract concluded with the Customer who is a Professional Entrepreneur without giving a reason, within 14 calendar days from the date of its conclusion, by sending the Customer an appropriate statement, also by e-mail to the e-mail address provided by him for registering the Account. This does not give rise to any claims against the Seller.

4. If the Goods are sent to the Customer via a carrier, the Customer who is a Professional Entrepreneur is obliged to examine the shipment in time and in the manner accepted for a given type of shipment. He should immediately take steps to determine the liability of the carrier. In such a case, the Seller shall not be liable for the loss, shortage or damage to the Goods arising from its acceptance for transport until its release to the Entrepreneur and for delays in the transport of the shipment.

5. In relation to Customers who are Professional Entrepreneurs, the Seller has the right to independently indicate and limit the available payment methods and to require prepayment in whole or in part, regardless of the payment method chosen by the Entrepreneur or the conclusion of the sales contract.

6. The Seller's total liability towards the Customer who is a Professional Entrepreneur for non-performance or improper performance of the sales contract is limited to the amount of the price paid for the Goods and delivery costs under the sales contract and the Order placed, in the event of intentional damage. The Seller shall not be liable for lost profits in relation to the Professional Entrepreneur.

7. Settlement of any disputes between the Seller and the Customer who is a Professional Entrepreneur is submitted to the court competent for the seat of the Seller.


§15 PROVISIONS CONCERNING ENTREPRENEURS WITH CONSUMER RIGHTS

1. An entrepreneur with consumer rights is an entrepreneur who makes purchases in the Store that are related to his business activity, but are not of a professional nature for him, resulting in particular from the subject of his business activity on the basis of the provisions on the Central Register and Information on Business Activity, in accordance with art. 3855, art. 5564, art. 5565 and Art. 5765 of the Civil Code and Art. 7 aa of the Consumer Rights Act.

2. The entrepreneur referred to in the first paragraph of this paragraph will be subject to the provisions of these regulations that apply to the Consumer, i.e., among others:

a) Digital services provided electronically,

b) Withdrawal from a distance or off-premises contract,

c) Concluding agreements obliging to transfer the ownership of the goods to the Consumer,

d) Complaints and non-compliance of the item sold with the contract,

within the scope limited by art. 7aa of the Act on Consumer Rights and Art. 3855, art. 5564, art. 5565 and Art. 5765 of the Civil Code. In the remaining scope, the provisions of the Regulations regarding Professional Entrepreneurs apply.

3. An entrepreneur with consumer rights, accepting these Regulations during the purchasing process, and then using his rights listed in these paragraphs, should complete the appropriate complaint or withdrawal form, in particular data confirming the circumstances confirming its status in accordance with art. 7 aa of the Act on Consumer Rights or provide this information in another way.

4. The entrepreneur referred to in the above paragraph declares in the form sent to the Seller or in another way that the purchased Goods, and thus the concluded sales contract, are directly related to his business activity, but they are not of a nature for him professional, resulting in particular from the subject of the business activity performed on the basis of the provisions on the Central Registration and Information on Economic Activity, which he does as proof that he meets the conditions to be considered as such an entrepreneur. The forms are annexes to these Regulations.


§16 INTELLECTUAL PROPERTY, LICENSE, COPYRIGHT

1. Goods, Digital Content and Digital Services provided by the Seller, available in the Store, content, texts, logos, photos, company names, trademarks, logos of Goods, Digital Content or Digital Services of other authors, graphic design may constitute works within the meaning of the Act of February 4, 1994 on copyright and related rights, are subject to legal protection and constitute the intellectual property of the Seller and/or third parties who are their owners/authors, and which have been made available only for the use of the Store, which the Customer accepts by accepting the Regulations.

2. In the event of the intention to use the Goods, Digital Content and Digital Services or the above-mentioned elements in a manner inconsistent with the intended use and functionalities indicated in these Regulations, the Customer is obliged to obtain the Seller's written consent.


3. The Seller grants the Customer a non-exclusive and non-transferable license, without the right to sublicense the use of Digital Content or Digital Services. Under the Agreement, the Customer is authorized to use them only for their own needs, without territorial restrictions, in the following fields of use:

a) In terms of recording the work - digital recording - recording through digital processing on a dedicated platform (Client Account) maintained by the Seller,

b) A printout for your own use of materials in pdf format. and doc. and docx., if it results from the specificity of the Goods, Digital Content and Digital Services,

c) Digital recording, modifications for own needs to the extent indicated in the relevant instructions or comments, e.g. on your own hard drive or in recommended external programs.

4. The license referred to in par. 4 is valid for the duration of the Customer's access to the Goods, Digital Content or Digital Services. The access period, and thus the duration of the license, is indicated in the description of a given Good, Digital Content or Digital Services, and unless otherwise stated, it is granted for 365 days from the date of the Order. Remuneration for granting a license is included in the payment of the price of a given Good, Digital Content or Digital Service made by the Customer.

5. In particular, it is prohibited, both with regard to the entire Goods, Digital Content or Digital Service, as well as parts thereof, without the express consent of the Seller:

a) sharing and presenting them to third parties,

b) publishing regardless of the form of publication, with the exception of publication permitted in the instructions or comments,

c) copying, duplication for purposes other than personal use.

6. The Customer undertakes to exercise due diligence so that the Goods, Digital Content or Digital Services (e.g. educational materials available on the training platform) are not disclosed to unauthorized/third parties.

7. The Seller hereby informs the Customer that any dissemination of any other content or Goods, Digital Content and Digital Services made available by the Seller constitutes a violation of the law and may give rise to civil or criminal liability. The Seller may also demand appropriate compensation for material or intangible losses in accordance with applicable regulations.

8. The Seller is entitled to periodically update the Goods, Digital Content or Digital Services in accordance with the provisions of the Regulations.


§17 PERSONAL DATA AND COOKIES

According to Art. 13 sec. 1 and sec. 2 of the GDPR (i.e. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC) and the Act of May 10, 2018 on the protection of personal data, I inform that:

1. The administrator of the Customer's personal data is Irene Tavi, running a business under the name Golf Boutique Irene Tavi ul. Drewniana 9/25, 00-345 Warszawa, NIP: 5252898256, REGON: 521404257, also referred to in the Regulations as the Seller. The administrator independently performs the tasks of the Personal Data Protection Inspector. You can contact the Administrator using the following data: e-mail: info@golfboutique.pl, Telephone number: +48 530 577 477 or in writing to the Administrator's address.

2. The Customer's personal data provided in the forms in the Store will be processed on the basis of an agreement concluded between the Customer and the Administrator, which is concluded as a result of accepting these Regulations, pursuant to art. 6 sec. 1 lit. b GDPR (necessity to conclude and/or perform the contract). It is necessary for the performance of this contract (execution of the order for Goods and setting up an Account) and then maintaining the Customer Account and customer service related to the concluded Agreement.

3. The Customer's personal data may also be processed for the following purposes and on the following legal grounds:

a) issuing an invoice and meeting other obligations arising from the provisions of the tax law - pursuant to art. 6 sec. 1 lit. c GDPR (obligation resulting from legal provisions);

b) execution of payment transactions via an electronic payment operator - pursuant to art. 6 sec. 1 lit. b GDPR (necessity to conclude and/or perform the contract);

c) consideration of complaints or claims - pursuant to art. 6 sec. 1 lit. b GDPR (necessity to conclude and/or perform the contract);

d) determination, investigation or defense against claims - pursuant to art. 6 sec. 1 lit. f) GDPR (legitimate interest of the administrator);

e) telephone contact in matters related to the provision of the service - pursuant to art. 6 sec. 1 lit. b GDPR (necessity to conclude and/or perform the contract);

f) storing unpaid orders - pursuant to art. 6 sec. 1 lit. f) GDPR (legitimate interest of the administrator);

g) creating registers and records related to the GDPR - pursuant to art. 6 sec. 1 lit. c) GDPR (obligation resulting from legal provisions) and art. 6 sec. 1 lit. f GDPR (legitimate interest of the administrator);

h) archival and evidentiary, for the purpose of securing information that can be used to prove facts - pursuant to art. 6 sec. 1 lit. f) GDPR (legitimate interest of the administrator);

i) use of cookies on the Store's website and subpages - pursuant to art. 6 sec. 1 lit. a) GDPR (consent);

j) for the purpose of direct marketing directed to the Customer - pursuant to art. 6 sec. 1 lit. f GDPR (legitimate interest of the administrator),

k) in order to send a newsletter or other free digital content - pursuant to art. 6 sec. 1 lit. a GDPR (consent) and pursuant to Art. 6 sec. 1 lit. f GDPR (legitimate interest of the administrator).

4. Providing personal data is voluntary, but necessary for purposes related to the implementation of the Agreement and the implementation of the Administrator's legitimate interests. Failure to provide them will make the conclusion and performance of the Agreement impossible.

5. The Customer's personal data will be processed for the duration of the Agreement, as well as for the period of securing any claims in accordance with generally applicable laws. Then they will be deleted, unless he decides to use the Administrator's services and leaves them on a different basis and for the purpose indicated to him.

6. The Customer's personal data will be made available to other data recipients, such as, for example, websites providing IT system maintenance and hosting services, e-mail service provider, mailing service provider (newsletter) or payment system provider, law firm, subcontractors and contractors involved in the work online store, etc.

7. Due to the fact that the Administrator uses external providers of various services, e.g. Meta Platforms Ireland Limited (Facebook and subsidiaries), Google, Microsoft, etc., the Customer's data may be transferred to the United States of America (USA) in connection with their storage on US servers (in whole or in part). Google and Meta Platforms Ireland Limited (Facebook and its subsidiaries) use GDPR compliance mechanisms (e.g. certificates) or standard contractual clauses. They will be transferred only to recipients who guarantee the highest data protection and security, including by:

a) cooperation with entities processing personal data in countries for which a relevant decision of the European Commission has been issued,

b) the use of standard contractual clauses issued by the European Commission (as is the case, for example, with Google),

c) the application of binding corporate rules approved by the competent supervisory authority, or the transfer of personal data to which the Customer has consented.

8. The customer has the right to access their data, correct them, rectify them, delete or limit processing, the right to object to the processing, the right to transfer data, the right to request access to data, as well as the right to lodge a complaint with the supervisory body - the President of the Office for Personal Data Protection, if it considers that the processing of its data is inconsistent with the current provisions of law in the field of data protection. He also has the right to be forgotten if further processing is not provided for by the currently applicable provisions of law.

9. The customer also has the right to withdraw consent at any time if he has provided his personal data on the basis of consent. Withdrawal of consent does not affect the processing of data which was made on the basis of consent before its withdrawal.

10. Customer data will not be processed in an automated manner, including in the form of profiling within the meaning of the GDPR, which means that the Administrator will not make automatic decisions that affect the rights and freedoms of the Customer.

11. In order to ensure the safety of the Customer and the transfer of data in connection with the use of the Store, the Seller takes technical and organizational measures appropriate to the degree of threat to the security of the services provided, in particular measures to prevent the acquisition and modification of personal data by unauthorized persons.

12. Detailed rules for collecting, processing and storing personal data used to fulfill orders through the Store, as well as the cookie policy are described in the Privacy Policy, which can be found at: https://www.golfboutique.pl/index.php?route =information/information&information_id=3


§18 POZASĄDOWE SPOSOBY ROZPATRYWANIA SPORÓW I DOCHODZENIA ROSZCZEŃ 

1. The Seller agrees to submit any disputes arising in connection

with concluded contracts for the delivery of Goods through mediation proceedings. Details will be determined by the parties to the conflict.

2. The consumer has the option of using extrajudicial means of dealing with complaints and pursuing claims. The consumer has the option of down:

a) apply to a permanent amicable consumer court with a request

for resolving a dispute arising from the concluded Agreement,

b) apply to the voivodship inspector of the Trade Inspection with a request

to initiate mediation proceedings regarding the amicable settlement of the dispute between the Customer and the Seller,

c) free use of the assistance of the poviat (municipal) consumer ombudsman or social organization whose statutory tasks include consumer protection (including the Consumer Federation, Association of Polish Consumers).

3. More detailed information on out-of-court methods of dealing with complaints and pursuing claims may be found by the Consumer on the website http://www.uokik.gov.pl and at the offices and websites of poviat (municipal) consumer ombudsmen, social organizations,

whose statutory tasks include consumer protection or Voivodship Inspectorates of the Trade Inspection.

4. The consumer may also use the ODR platform, which is available at http://ec.europa.eu/consumers/odr. The platform is used to resolve disputes between consumers and entrepreneurs seeking out-of-court settlement of a dispute regarding contractual obligations arising

from an online sales contract or service contract.

5. The case may be considered by the arbitration court only after the complaint procedure has been completed and if both parties to the dispute agree to it. In other cases, any disputes are submitted to the competent courts in accordance with the provisions of the Code of Civil Procedure and general jurisdiction.

6. The provisions of this paragraph apply to the Consumer and also apply to the Entrepreneur with consumer rights.


§19 OPINIONS - FUNCTIONING WITHIN THE STORE/ WEBSITE
1. The Store presents the opinions of the Store's customers and / or people who have used the Seller's services.

2. Opinions in the Store may appear in various places of the Store and on various subpages: in the description of the Good, in a special tab for leaving opinions under a given Good, in the "Opinions" tab or similar. They can also refer to external tools or websites presenting customer opinions, e.g. to the Google business card, to social media, including the Facebook fan page and the "Reviews/Opinions" tab, or to websites such as Opineo, Ceneo, etc. They can also be presented in various formats video, pdf, written opinion with the image and customer data of a given Good, with partially presented personal data or without any personal data.

3. Each Store customer has the option of leaving an opinion about the purchased Goods and thus agrees to publish it as part of the Store and for the purposes specified by the Seller.

4. The Seller makes every effort to ensure that the opinions presented in the Store and on the Store's subpages are reliable and come from people who are actual clients of the Store. For this purpose, it takes the reasonable and proportionate steps contained in these terms and conditions to verify that these opinions come from customers. Among other things: attempts to obtain consent to publish opinions for marketing purposes outside the Store, to disseminate selected or all opinions or check whether a given opinion comes from the Store's customer.

5. Opinions presented as part of the Store are verified by the Seller in such a way that the customer has the option of leaving an opinion only by clicking on a special link sent to him by e-mail from which he made purchases.

6. If the opinion raises the Seller's doubts, it is not presented as part of the Store. The person who left an opinion that has not been published or has been removed by the Seller has the option of contacting the Seller to clarify the situation and determine the reasons.

7. The Seller is not obliged to publish opinions in the Store and is entitled to remove them if, in his opinion, it is justified. It can also publish selected opinions.

8. The seller does not use opinions bought, sponsored or obtained in a barter way. The Seller does not post or commission any other person to post untrue opinions or recommendations or distort opinions or recommendations in order to promote the Goods in the Store.


§20 FINAL PROVISIONS

1. Agreements concluded through the Online Store and the services provided are performed in Polish and based on the provisions of Polish law.

2. The Seller reserves the right to amend the Regulations for important reasons, i.e. changes in the law, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations, changes in technology. The new regulations come into force on the day of publication on the Seller's online platform on the subpage: Regulations.

3. For contracts concluded before the amendment to the Regulations, the version of the Regulations in force on the date of conclusion of the Agreement shall apply.

4. In the event that any provision of these Regulations turns out to be inconsistent with generally applicable laws and infringing the interests of consumers, the Seller declares the application of the indicated provision.

5. Settlement of any disputes between the Seller and the Customer who is a consumer within the meaning of art. 221 of the Civil Code, is submitted to the competent courts in accordance with the relevant provisions of the Code of Civil Procedure.

6. In matters not covered by these Regulations, generally applicable provisions of Polish law shall apply, in particular: the Civil Code, the Act on consumer rights, the Act on the provision of electronic services, the Act on combating unfair competition, the Act on the protection of personal data and the General Regulation on the Protection of Personal Data (GDPR).


Link to the privacy policy: https://www.golfboutique.pl/index.php?route=information/information&information_id=3

Link to these Regulations: https://www.golfboutique.pl/index.php?route=information/information&information_id=5


ANNEX 1 - TEMPLATE OF A COMPLAINT FORM FOR A CONSUMER

Place, date: …………………………….


Name and surname/company: …………………………….

Address: ……………………………….

Email: …………………………….

Phone number: …………………………….

Order number: …………………………….

Date of receipt of the order: …………………………….

Golf Boutique Irene Tavi,

ul. Drewniana 9/25,

00-345 Warszawa

Complaint of Goods / Digital Content / Digital Service by the Consumer

I hereby inform you that I purchased on .................................................. ............... Goods/Digital Content/Digital Service ……………………………………………………… …………………… ……………………… [information] is inconsistent with the Agreement.

Non-compliance with the Agreement consists in ......................................................................................................... …………………………………………………………………………………….……………………………………………… …………………………………………………………………………………………………………………………………… ………………………….. [description of non-compliance with the contract].
The non-compliance was found on ………………………………………………….. .
In view of the above, I request (in the case of Goods):
● exchange of Goods _______________________
● repair of the Goods _______________________
● price reduction __________
● I withdraw from the contract.

In view of the above, I request (in the case of Digital Content, Digital Services):
• bring it into compliance with the Agreement
• price reduction __________
• I withdraw from the Agreement.

Bank account number for refund: ………………………………………………………………………………………………………………… ………

Bank account holder: ………………………………..………………………………….

Date: ____________________ Consumer's signature: __________________


ANNEX 2 - TEMPLATE OF A COMPLAINT FORM IN THE CASE OF AN ENTREPRENEUR WITH CONSUMER RIGHTS

Place, date: …………………………….
Name and surname/company: …………………………….
Company address:  ……………………………….
NIP: ……………………………
Email: …………………………….
Phone number: …………………………….
Order number: …………………………….
Date of receipt of the order: …………………………….

Complaint of Goods / Digital Content / Digital Service of the Entrepreneur with consumer rights

I hereby inform you that I purchased on .................................................. ............... Goods/Digital Content/Digital Service ……………………………………………………… …………………… ……………………… [information] is inconsistent with the Agreement.
Non-compliance with the Agreement consists in ......................................................................................................... …………………………………………………………………………………….……………………………………………… …………………………………………………………………………………………………………………………………… ………………………….. [description of non-compliance with the contract].
The non-compliance was found on ………………………………………………….. .
In view of the above, I request (in the case of Goods):
● exchange of Goods _______________________
● repair of the Goods _______________________
● price reduction __________
● I withdraw from the contract.

In view of the above, I request (in the case of Digital Content, Digital Services):
• bring it into compliance with the Agreement
• price reduction __________
• I withdraw from the Agreement.

Bank account number for refund: ………………………………………………………………………………………………………………… ………

Bank account holder: ………………………………..………………………………….


At the same time, I declare that the purchased Goods, and thus the concluded sales contract, are directly related to my business activity, but they do not have a professional nature for me, resulting in particular from the subject of my business activity on the basis of the provisions on the Central Register and Information on Economic Activity.

As proof of this, I am listing below the PKD for my business activity in CEIDG:
PKD No. …………………………… Description: ……………………………………………………………………
PKD No. …………………………… Description: ……………………………………………………………………
PKD No. …………………………… Description: ……………………………………………………………………
PKD No. …………………………… Description: ……………………………………………………………………
PKD No. …………………………… Description: ……………………………………………………………………

Date signature: __________________


ANNEX 3 - TEMPLATE OF WITHDRAWAL FORM IN THE CASE OF A CONSUMER

Place, date: …………………………….
Name and surname/company: …………………………….
Address: ……………………………….
E-mail (if available): …………………………….
Telephone number (if available): …………………………….
Order number: …………………………….
Date of receipt of the order: …………………………….

Statement on withdrawal from a contract concluded off-premises or remotely in the case of a Consumer

I hereby declare that I withdraw from the contract …………...................................................... No. ............................................ concluded on .. .............................................. regarding the following Goods: …………………………………………………………………………………………………………………………………… ……………………………………………………………………………………………………………………..
I am asking for a refund of PLN ................... (in words ......................... ................................... zlotys) through:
• postal order to the address ..................................... ..................................... [fill in if applicable],
• to the bank account number: .............................................. ..................................................... ......... [fill in if applicable].

Date: _____________________ Consumer's signature: _____________

Consequences of withdrawal from the contract - instruction

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from the type of delivery chosen by you other than the least expensive type of standard delivery offered by us), immediately and in any event not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this return.


ZAŁĄCZNIK nr 4 - WZÓR FORMULARZA ODSTĄPIENIA OD UMOWY W PRZYPADKU PRZEDSIĘBIORCY NA PRAWACH KONSUMENTA

Place, date: …………………………….
Name and surname/company: …………………………….
Company address:  ……………………………….
NIP: ……………………………
E-mail (if available): …………………………….
Telephone number (if available): …………………………….
Order number: …………………………….
Date of receipt of the order: …………………………….

Statement
on withdrawal from a contract concluded off-premises or remotely in the case of an Entrepreneur with consumer rights

I hereby declare that I withdraw from the contract …………...................................................... No. ............................................ concluded on .. ................................... regarding the following Goods: …………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………… ……
I am asking for a refund of PLN ................... (in words ......................... ................................... zlotys) through:
● postal order to the address ..................................... ..................................... [fill in if applicable]
● to the bank account number: .............................................. ..................................................... ......... [fill in if applicable],
At the same time, I declare that the purchased Goods, and thus the concluded sales contract, are directly related to my business activity, but they do not have a professional nature for me, resulting in particular from the subject of my business activity on the basis of the provisions on the Central Register and Information on Economic Activity.

As proof of this, I am listing below the PKD for my business activity in CEIDG:
1. PKD No. …………………………… Description: ………………………………………………
2. PKD No. …………………………… Description: ………………………………………………
3. PKD No. …………………………… Description: ………………………………………………
4. PKD No. …………………………… Description: ………………………………………………
5. PKD No. …………………………… Description: ………………………………………………
6. PKD No. …………………………… Description: ………………………………………………
7. PKD No. …………………………… Description: ………………………………………………

Other evidence: ………………………………………………………………………………………..



Date signature: _____________


Consequences of withdrawal from the contract - instruction

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery of the goods (except for the additional costs resulting from the type of delivery chosen by you other than the least expensive type of standard delivery offered by us), immediately and in any event not later than 14 days from the day on which we were informed about your decision to exercise the right to withdraw from this contract. We will refund the payment using the same means of payment that you used in the original transaction, unless you have expressly agreed otherwise; in any case, you will not incur any fees in connection with this return.












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